SHIPPING

Australia:

Express Post Platinum $9

• Next day delivery to many areas within Australia.

• Online tracking provided when order shipped.

• If no one available to sign for the package, a note will be left advising the local post office to collect it from.

Express Post $6

• Next day delivery to many areas within Australia.

• Only available for low cost orders*

Registered/Insured Post $9 (bulk orders only)

• Used with order too large for express post platinum

• Flat rate for bulk orders.

• Signed for delivery.

International

Registered Airmail, $18 (Asia Pacific Region) or $24 (Rest of World)

• 1-2 weeks shipping time.

• No online tracking.

• Signature on delivery required (card left if unavailable).

Express Courier International $49  (Usually handled by DHL or USPS for the US)

• 3-5 working days shipping time.

• Online tracking provided

• Signature on delivery required (card left if unavailable).

Ecliptech will provide tracking details, if available for the shipping method chosen, when the order is dispatched.  In the case of non-delivery, the customer must notify Ecliptech immediately.  Where possible, Ecliptech will promptly investigate to determine if the order is lost, in transit or held by the carrier.  If the order was placed with a shipping method that does not have tracking and signature on delivery, or the customer waivers the signature on delivery with the carrier, Ecliptech is not liable for any loss.  Where the customer is at fault for not being available to accept delivery or incorrect shipping details were provided, Ecliptech will forward any costs incurred for the recovery, re-direction and re-delivery of the shipment to the customer.  Use of your own freight carrier is at the discretion of Ecliptech and must be negotiated prior to placing an order.  Ecliptech adheres to customs and export requirements to declare the goods and the cost of the goods being shipped.